EXCHANGES, RETURNS AND REFUNDS
Thanks for shopping with us! And making Shahji Ghee a part of Life. We thank you for the opportunity you have given us to serve you.
Not only does your purchase bring good health for you and your family, but it also supports our mission of bringing India back to its age-old tradition of purity and trust.
We take utmost care to ensure each package reaches you safely and in the best of condition to ensure you can enjoy your Desi Ghee. As you are already aware Desi Ghee as a commodity once opened cannot be returned. However, sometimes due to unavoidable circumstances or only in the following unlikely cases you may Return or Exchange your Desi Ghee Jar
- If the Desi Ghee Jar has live or dead weevils or where the ghee has gone bad at the time of delivery.
- Desi Ghee Jar Outer Packing is torn or not sealed properly at the time of delivery.
- If the Desi Ghee Jar is Broken in transit.
- Ghee has expired by the time of delivery.
- In the event of an incorrect order being delivered.
Please follow the following Process to Return, cancel or Claim your Refund.
You will have 2-3 days after receiving your product to claim your Return/ Exchange/ Refund
Please send across a picture of the parcel to us on Whatsapp on +91-9899968048 or Email us at [email protected].
Our Customer care executive will verify your claim and will initiate another order, or Return/Refund Process.
The Exchanged Order which will reach you within 6-7 working days.
If a refund is required it will be processed in the same manner. Refunds for orders paid through credit/debit card or net banking, the money will be credited back to the card or e-wallet and will take a minimum of 10-15 working days to reflect in the statement. For Cash-on-Delivery orders, you will need to email us your bank account details for us to transfer the amount to you. This process will also take 10-15 working days to reflect on the statement.
Proof of bill and original packaging must be provided at the time of Exchange/Return/Refund. Once used, products will be ineligible for exchange or return.
In case a parcel is lost in transit or was returned due to the issue from the logistics side, a return parcel will be sent within a day of updating of status (Return or lost) on the logistics tracking website. This new parcel should reach you within a week. If a refund is required it will be processed in the same manner.
- Once an order is submitted, it automatically goes to the packing department and we begin preparing to ship out the product. In case of cancellation, please send us an email with the Subject – ‘Cancellation’ within two hours of your order.
- An order cancellation request will be accepted only if the product has not yet been shipped by us.
- If the request for cancellation is accepted, you are entitled to get a refund of the entire amount through the same method of payment made for the product.