What If I Receive the Wrong or Damaged Product?
What If I Receive the Wrong or Damaged Product?
At Shahji Ghee, we strive to deliver only the finest A2 Gir Cow Ghee, A2 Sahiwal Cow Ghee, and Murrah Buffalo Ghee to our valued customers. However, in rare cases, if you receive an incorrect or damaged product, we are here to resolve the issue quickly and hassle-free.
1. Received the Wrong Product?
If you have received a product different from what you ordered, please follow these steps:
- Contact Us Immediately: Reach out to our support team via email or WhatsApp within 48 hours of delivery.
- Provide Order Details & Images: Share your Order ID along with clear images of the received product and its packaging.
- Quick Resolution: Once verified, we will arrange a replacement at no extra charge, ensuring you receive your correct Premium A2 Ghee as soon as possible.
2. Received a Damaged Product?
If your A2 Desi Ghee arrives damaged due to transit issues, follow these steps:
- Report Within 48 Hours: Contact us immediately with clear images of the damaged item, packaging, and the shipping label.
- Verification Process: Our team will review the images and assess the extent of the damage.
- Replacement or Refund: Based on the verification, we will initiate a replacement or process a refund as per our return policy.
3. Important Notes
- Do Not Discard the Product: Please keep the product and its packaging until our support team verifies the issue and provides further instructions.
- Hassle-Free Resolution: We prioritize customer satisfaction and ensure a smooth process for resolving any issues with your A2 Ghee order.
- 100% Satisfaction Guarantee: We are committed to delivering authentic and pure Shahji Ghee to your doorstep.
