What to Do If My Order Is Delayed?
What to Do If My Order Is Delayed?
At Shahji Ghee, we prioritize timely and hassle-free delivery, but sometimes unexpected delays may occur due to weather conditions, courier service issues, or high demand. If your order has not arrived within the estimated timeframe, follow these steps to resolve the issue:
Step 1: Check Your Tracking Details
If your Shahji Ghee order hasn’t arrived on time, the first step is to check your tracking information:
- After your order is shipped, we send you a tracking link via SMS and email.
- Check for any delivery attempts, rescheduling updates, or exceptions reported by the courier.
If the tracking shows no movement for more than 48 hours, or the status is unclear, please reach out to our customer support team. We’ll coordinate with the courier and provide you with an accurate update or resolution as soon as possible.
Step 2: Reach Out to Shahji Ghee Support
If your order is still delayed or you are unable to get an update from the courier service, we’re here to help! Contact our customer support team, and we’ll escalate the issue on your behalf.
- Email: [email protected]
- Call/WhatsApp: +91 9899968048
Our Commitment
We understand the importance of receiving your 100% pure A2 Ghee on time and take every measure to ensure smooth and efficient delivery. If your order is significantly delayed due to logistical reasons, we will work with our courier partners to resolve the issue as soon as possible.
